REGISTRATION AND RECORDS

My query is about....

• External registration
• How to register

My query is about....

• Issues4
• Collection5

I have questions about:

• My Confirmation of Acceptance for Studies (CAS) number
• Lost/Stolen Biometric Residence Permit (BRP)
• Biometric Residence Permit (BRP)contains an error

I have questions about:

• Student starting at other times of the year
• Student starting in September/October 202226
• When can I collect my Biometric Residence Permit (BRP)?6
• I need help contacting UK Visas and Immigration (UKVI)

I have questions about:

• Student starting at other times of the year
• Student starting in September/October 2022

I am a...

• Continuing student8
• New student9

Student Ucards

• I need a replacement UCard
• I need my UCard extending
• Can I get my UCard posted to me?
• Am I eligible for a UCard?

I have a question about:

• Collecting my UCard10
• Am I eligible for a UCard?

Collecting your Ucard:

• When can I collect my UCard?11
• I've missed my collection event

When can I collect my Ucard

• Student starting September 202227
• Student starting at other times of the year28

My query is about....

• Details about my registration events
• Missed registration

My query is about....

• I want more information about online module choice
• I am experiencing technical issues14
• I want more information about module options and allocation29

• I can't access the online module choice system
• Modules loaded onto the system incorrectly30

My query is about....

• I want more information about Module Add/Drop

My query is about....

• Errors and mistakes17
• Technical issues18
• Fees and payments19
• ELTC pre-sessional courses

Errors and mistakes

• My name/date of birth/email/previous qualifications are incorrect in my MUSE account
• I need to upload a sponsor letter, but I said that I don't by mistake
• I uploaded the wrong document
• I uploaded one side of my Biometric Residence Permit (BRP)

Technical issues

• I'm getting an error message when trying to complete a pre-registration task
• I didn't fill in the equality and diversity section but it is showing as completed
• The link to the medical questionnaire doesn't work
• Changes due to Brexit

Fees and payments

• Can't make payment due to payment errors32
• Incorrect fees showing in the system31
• I disagree with my assessed fee status
• Alumni discount
• Technical issues

My query is about....

• Information about online registration33
• Technical issues21

Technical issues?

• Can't complete 'Term time address' section
• Can't log in the online registration system

Returning from a leave of absence

• What to do before returning23
• Registering24
• Other queries

What category of student are you?

• EU/International
• UK
• Part time, distance learning and remote location

What category of student are you?

• EU/International
• UK
• Part time, distance learning and remote location

My query is about....

• I want to take more/less than 60 credits per semester
• How do I change modules?
• Other queries